Brad Lazaruk Resume / CV

Brad Lazaruk

Calgary, AB (Ready to relocate within Canada or Europe) | Download PDF Version

Service Delivery Manager, Technology Generalist, Computer Science Tutor

IT service delivery veteran, skilled in both aligning and sidestepping corporate silos to achieve documented, repeatable customer success. Takes ownership of customer satisfaction and serves as the primary point of contact for addressing client concerns or escalations. A passionate champion of the customer and of all my co-workers, keeping everyone focused on achieving customer success. Proactively evaluates performance and implements continuous improvement and actions to address gaps. Analyzes root causes, collaborates with team members to develop improvement plans, and monitors progress to ensure performance targets are met or exceeded. Analytical; known for tenaciously digging into data to extract actionable insights and reshaping the data to highlight underlying meaning, then presenting and explaining the methodology and outcomes of that work. Extremely passionate about the ed tech sector and remote learning.

Expertise in

Organization Management Compliance Business Intelligence
Time Management Coaching & Mentoring Strategic Planning
IT Management Process Design & Refinement Project Management
Business Analysis Business Process Improvement Change Management

Professional Experience

CDW Canada, Calgary, AB

Customer Success Manager
2021 - present

Goldsmiths, University of London, London, United Kingdom

Online Tutor (Contractor)
2022 - present

Supporting the Computer Science BSc programme as a tutor for Graphics Programming, Introduction to Programming II, and Object Oriented Programming modules.

IBM Canada Ltd., Calgary, AB

Technical Solutions Manager
2017 - 2021
Intel Team Lead
2016 - 2017
Senior Intel Administrator
2008 - 2016

Royal Holloway, University of London, Egham, United Kingdom

Python Developer - Intern
2020 - 2021

Spearheaded programming, design, research, and analysis for Python open-source tool to aid researchers in creating visual representation of planning problem. Documented program components, as part conference paper published in 2021. Supervisor: Dr. Georgios Mastorakis

DogStar Systems (now closed), Calgary, AB, Server Administrator Level III; JDA Software Ltd. (now Blue Yonder) and IBM Canada Ltd., Calgary, AB; Systems Administrator

Education / Certifications

Relevant Technical Skills, Tools, and Languages

Excel C++ LaTeX Pandas Django
PowerPoint SQL p5.js Scikit-learn Bootstrap
Python node.js Anaconda BeautifulSoup CSS
JavaScript HTML Matplotlib Heroku Gauge
JupyterLab Git Numpy Netlify Taiko

Professional Development