Brad Lazaruk Resume / CV

Brad Lazaruk

Calgary, AB (Ready to relocate within Canada or Europe) | | Download PDF Version

Service Delivery Manager and Computer Science Tutor

Acting as the strategic advisor, primary point of contact, and evangelist to my customers, while directing internal teams to formalize and document their processes to achieve repeatability and efficiency. Always maintains a motivated, customer first mentality. Extensive experience in developing innovative services and technology solutions for private and public-sector clients. Works closely with sales and technical teams to identify client technology and business requirements. Lead cross-functional teams of on-site and off-shore engineers and architects in design and delivery of complex proposals with minimal cost to customers.

Expert at remote work and collaboration, with experience since 2005 of staying focused and productive while being part of and leading geographically dispersed teams.

Expertise in

Technical Skills

Professional Experience

CDW Canada, Calgary, AB

Customer Success Manager
2021 - present

Acted as the strategic advisor to several public sector accounts with the goal of ensuring that customers realized the value they were seeking when they choose CDW. Continually assessed where customers are on their roadmap, reflected on where they would like to be, and guided them towards success utilizing the resources and experts available from CDW.

As Lead Service Delivery Manager for a public sector government account providing over $30 million in annual revenue through a first of a kind solution for CDW Canada, transformed delivery from one that was ad-hoc, decentralized, and consistently missing KPI measurements into one that was organized, scheduled, repeatable, fully documented, and accountable.

Goldsmiths, University of London, London, United Kingdom

Online Tutor (Contractor)
2022 - present

Supporting the Computer Science BSc programme as a tutor for Graphics Programming and Object Oriented Programming modules.

IBM Canada Ltd., Calgary, AB

Technical Solutions Manager / Client Technical Solutioner
2017 - 2021

Designed integrated technical solutions for new business and complex proposals (value of ~$10M+ each). Documented enhancements to services for existing clients. Coordinated client and internal stakeholders (technical experts, finance teams) on projects.

Intel Team Lead
2016 - 2017

Guided and supervised team of system administrators, supporting provincial government accounts.

Senior Intel Administrator
2008 - 2016

Resolved incident / change tickets and service outages. Directed team responses to major incidents. Transformed technical recovery documents for disaster recovery plans. Composed team responses to process-execution compliance audits.

Royal Holloway, University of London, Egham, United Kingdom

Python Developer - Intern
2020 - 2021

Spearheaded programming, design, research, and analysis for Python open-source tool to aid researchers in creating visual representation of planning problem. Documented program components, as part conference paper published in 2021. Supervisor: Dr. Georgios Mastorakis

DogStar Systems (now closed), Calgary, AB

Server Administrator Level III
2007 - 2008

Evaluated prospective tools to implement enterprise service account management. Authored project proposal.

JDA Software Ltd. (now Blue Yonder) and IBM Canada Ltd., Calgary, AB; Systems Administrator

Education / Certifications

Professional Development